- How to sign in
- Authorizing shop access
- Managing multiple shops
- Managing account & credits
- How to cancel your account
Managing sales events
The Sales Events page lets you view all the past, current and future sales events for your shop.
- Edit Sales Events
- Extend a Sales Event
- Handle a Draft Sale
- Manually Start a Sale
- Refresh a Sale
- Manually End a Sale
- Delete a Sales Event
- View Sales Event Errors
- Sales Event Guidelines
Edit Sales Events
To edit a sales event click on the sale name and edit the specifics as desired.
NOTE: You cannot edit a sale that is already in progress or has been completed.
Extend a Sales Event
Once a sale is active you can extend the sale by clicking the end date.
Choose the new date and time to which you would like to extend the sale.
Click Extend Sale. You will be charged 4 credits for each sale extension. A sale can be extended a maximum of 4 weeks at a time. To run a sale even longer you can extend it again.
Handle a Draft Sale
If you start scheduling a sale, but do not complete the process by confirming the settings then the sale is left with a status of Draft.
A sale with a status of Draft will NOT RUN.
However, you will notice that 4 credits have already been deducted from your account for the Draft sale.
There are two ways to deal with a Draft sale:
- Delete the sale and the 4 credits will be returned to your account and you can schedule a new sale.
- Edit the sale and be sure to confirm the settings so the sale gets a status of Scheduled.
Manually Start a Sale
If you want to start a sale before the scheduled time just click the Start button.
Depending on how many items are in your shop it can take between 1 and 60 minutes for all your items to be discounted. While processing, your sale will have a status of Starting sale.... You can refresh the sales event page to see an updated status, or view your Etsy On Sale Shop page to verify that all desired items have been discounted.
Items are chosen at random for the Etsy On Sale home page and are refreshed every hour, so your discounted items may or may not appear there immediately.
Refresh a Sale
If you just added new items to your shop and do not want to wait for auto-add to find them you can put them on sale immediately by clicking the Refresh Sale button.
You will receive an email for each item found and added to the sale.
Manually End a Sale
If you want to end a sale early just click the Stop button.
Depending on how many items are in your shop it can take between 1 and 60 minutes for all your unsold items to be returned to their original price. While processing, your sale will have a status of Ending sale.... You can refresh the sales event page to see an updated status, or view your Etsy On Sale Shop page to verify that all desired items have been removed from the sales event.
Delete a Sales Event
To delete a sales event click the Delete button.
NOTE: You can only delete sales with a Scheduled or Completed status. Once a sale has begun processing you can no longer delete it. If you do not want your items discounted, wait until the sale has finished processing and has an Active status and then manually end the sale early.
View Sales Event Errors
When a sales event starts and ends, occasionally errors are encountered when trying to update your listings.
To view the errors for a sale click on the View Errors link.
For sales that have finished, you must first click on the Completed tab, find the desired sale, and then click View Errors.
For each error, there is a link directly to the listing on Etsy so you can review the item and make any necessary changes.
Sales Event Guidelines
Here are a few guidelines to help you have a successful sales event from start to finish:
Do NOT change an item's price, title or description while your sale is running.
When the sale finishes the price and title or description recorded at the start of the sale is restored so your changes will be overwritten.
Do NOT change the variations for a listing while your sale is running.
When the sale finishes the variations recorded at the start of the sale will be restored so your changes will be overwritten. ALL changes made to variations during the sale will be lost, including (but not limited to) adding new variations, removing variations, changing variation names and setting options to vary on price, quantity or SKU. If you want to change variations, we recommend you first end your sale and then make the changes.
Do NOT change the SKU for a listing while your sale is running.
Any changes made to the SKU while the sale is running will be lost when the sale ends.
- Do NOT change an item's first photo while your sale is running.
If you set the Show Regular Prices option for your sales event you should leave the first image alone. When the sale ends the original image will be restored so any changes made to the first image during the sale will be overwritten.
- Do NOT run a sale on wholesale items.
The Etsy API does NOT support wholesale items, and running a sale on them will produce unexpected results. We strongly discourage you from running a sale on items that are listed in both your retail and wholesale shop.
Add new items to your shop with regular titles, descriptions and prices.
Then either refresh your sale or wait for auto-add to discover the new items, add them to the sale and adjust their titles, descriptions and prices.
- Use the Renew button on Etsy to relist items when they sell.
If you use the Copy button then EOS may not be aware of the new item and it won't get changed to a regular price when the sale completes.
- Contact Us!
If you run into any issues or problems contact us at before making lots of manual changes yourself. In most cases we can help get things straightened out for you without too much work.